Shop confidently with BIGHIZA. Returns and exchanges are available for unopened and unused products within 14 days of delivery. Please review the eligibility and refund details below before starting a return.
Returns & Exchanges
We accept returns or exchanges on unopened and unused products within 14 days of delivery. To start a return, email support@bighiza.com with your order number and reason for return.
Once your return is approved, we’ll email you a return label and instructions. Customers are responsible for return postage on approved returns of unopened, unused products.
Refunds
After receiving and inspecting your returned item, we’ll issue a full refund (minus shipping, if applicable) to your original payment method within 3–5 business days.
If your item arrives damaged or defective, we’ll replace it immediately — no need to send it back.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on used makeup or opened skincare products. Please ensure items are in their original, unused condition and packaging.
Exchanges
Need a different shade or replacement? We’re happy to exchange your unopened and unused product within 14 days of receipt. Contact us and we’ll help you find your perfect match.
Late or Missing Refunds
If you haven’t received your refund after 7 business days, please check with your bank or credit card provider — sometimes it takes additional time for funds to appear.
Still need help? Email support@bighiza.com.
We’re Here to Help
Have a question about your order or return eligibility? Contact our team for help with the next steps.