BIGHIZA Return Policy – Hassle-Free Returns on Clean Beauty Products | Refund Guarantee
Shop confidently with BIGHIZA. We offer a simple, 14-day return policy on all unopened and unused clean beauty products. Easy refunds, quick exchanges, and customer-first support — because your happiness matters most. 🌿💄
🌿 Our Promise
At BIGHIZA, your satisfaction is our priority. If you’re not completely in love with your purchase, we’ll make it right — because beauty shopping should feel effortless, not stressful.
💌 Returns & Exchanges
We accept returns or exchanges on unopened and unused products within 14 days of delivery.
To start a return, please email us at support@bighiza.com with your order number and reason for return.
Once your return is approved, we’ll send you a return label and instructions on how to send your item back.
💳 Refunds
After receiving and inspecting your returned item, we’ll issue a full refund (minus shipping, if applicable) to your original payment method within 3–5 business days.
If your item arrives damaged or defective, we’ll replace it immediately — no need to send it back.
🚫 Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on used makeup or opened skincare products. Please ensure items are in their original, unused condition and packaging.
📦 Exchanges
Need a different shade or replacement? We’re happy to exchange your product within 14 days of receipt. Just contact us and we’ll help you find your perfect match.
🌸 Late or Missing Refunds
If you haven’t received your refund after 7 business days, please check with your bank or credit card provider — sometimes it takes additional time for funds to appear.
Still need help? Email us at support@bighiza.com, and we’ll take care of it right away.
💚 Your Happiness, Guaranteed
We’re a small clean beauty brand built on care, trust, and community — and we stand behind every product we make. If you’re not happy, we’ll do everything we can to fix it.
✨ Clean. Conscious. Confident. That’s BIGHIZA. ✨