Frequently asked questions
Is BIGHIZA cruelty-free?
Yes. BIGHIZA is a cruelty-free makeup brand. Learn what cruelty-free means and how to shop for it in our cruelty-free makeup guide.
How much is shipping?
U.S. orders $50+ qualify for free shipping. See our shipping policy for delivery details.
Where do you ship?
We currently ship to addresses in the United States.
When will my order arrive?
Most U.S. orders ship within 1–2 business days. Estimated delivery is 3–7 business days after shipping. Tracking is available on our order tracking page.
Can I return an item?
Unused, unopened items in their original packaging may be eligible for return within 14 days of delivery. Read our returns and refunds policy before sending an item back, and email support@bighiza.com with your order number to begin.
What lip products does BIGHIZA make?
We offer three lip finishes: cream lipsticks with rich, high-coverage color in a magnetic case (1.23 oz / 35 g), liquid matte lipsticks with full coverage and a velvety matte finish, and Liquid Sheer Desire Lip Gloss for sheer color and shine. Not sure which finish suits you? Read Cream, Matte, or Gloss?
How do I choose a lipstick shade?
Explore product photos and available shades on each product page. Our guides to finding your nude lipstick and choosing a red lipstick for your undertone can help. You can also contact us before ordering.
Which eyebrow pencil shade should I choose?
Our ultra-fine eyebrow pencils come in Natural Blonde, Taupe, Medium Brown, Dark Brown, Espresso, Soft Black and Dark Black. Many people choose a shade that matches their brow hair or is one shade lighter for a soft, natural look. See our eyebrow pencil guide for beginners.
Are all products vegan or suitable for sensitive skin?
Ingredients and suitability can vary by product. Check the individual product information and contact us if you need specific details before purchase.
How can I contact BIGHIZA?
Email support@bighiza.com. We aim to respond within 24–48 business hours, Monday through Friday.