Frequently asked questions
How much is shipping?
U.S. orders $50+ qualify for free shipping. See our shipping policy for delivery details.
When will my order arrive?
Most U.S. orders ship within 1–2 business days. Estimated delivery is 3–7 business days after shipping. Tracking is available on our order tracking page.
Can I return an item?
Unused, unopened items in their original packaging may be eligible for return within 14 days of delivery. Read our returns and refunds policy before sending an item back, and email support@bighiza.com with your order number to begin.
How can I choose a shade?
Explore product photos and available shades on each product page. If you would like help, contact us before ordering.
Are all products vegan or suitable for sensitive skin?
Ingredients and suitability can vary by product. Check the individual product information and contact us if you need specific details before purchase.